The conditions of the early cancellation insurance shall be valid from the time of contracting until the time of the briefing or explanatory talk of each route.
The maximum date of contracting: date of formalization of the reservation of the route, as long as it is made at least 30 days before the start of the route. It cannot be done later.
Price of the insurance: 50 €/person.
Coverage: Reimbursement of 100% of the amount paid for the reservation of Alta Ruta (except for the amount of insurance for early cancellation) until the so-called "Briefing or explanatory talk time", provided that the reason for cancellation is among those listed in this document and is duly justified with the document requested. All other causes that are not included in this document are excluded.
If you have cashed the Ternua digital voucher of 50 € in its online store you will have a penalty of only 30 € that will be added to the amount of the insurance contracted.The refund will be made within 7 days after the presentation of the requested documentation.
REASONS FOR EARLY CANCELLATION
1. Illness or injury of the contracting party that makes it impossible for him/her to make the trip. An official document from a licensed medical professional must be presented.
2. Illness or death of family members up to 2nd degree of consanguinity. You must present an official document from a registered medical professional or death certificate, as well as the family record book.
3. Change of vacation dates that prevent you from making the trip. You must present: employment contract and document-justification from the company indicating that you must work on those dates and that your vacation has been modified.
4. Accident or mechanical breakdown of the vehicle the same day of arrival to Bujaruelo and that prevents, therefore, to travel to Bujaruelo. You must present a receipt from the tow truck and/or proof of the accident or breakdown from the mutual insurance company.
